Terms, Conditions and Privacy

RETURNS POLICY
FOR ONLINE AND
INSTORE PURCHASES

Go to support.simone-perele.com.au for further information

1. Overview

Simone Pérèle will gladly accept returns for your item and provide you with a store credit, exchange or refund, subject to these Terms & Conditions below. This Returns Policy is a company-wide policy affecting items purchased in Australia only, both online and instore. Please note, items purchased at David Jones are subject to the David Jones Returns Policy.

  1. Your return must be initiated within 30 days of the purchase date

  2. Your Item must be in saleable condition

  3. Your Item must have not been worn or washed

  4. Your Item must have the original tags still attached

  5. You must provide a proof of purchase which can include: Original copy of store receipt (no photocopies accepted), a copy of your Order Email or packing slip if purchased online, a credit card statement

  6. If you are unable to provide a satisfactory proof of purchase, Simone Pérèle at its absolute discretion reserves the right to not offer a refund for change of mind.

  7. If you change your mind on a purchase, Simone Pérèle will offer you an exchange or refund provided that the item meets the conditions listed above.

  8. All exchanges are subject to availability.

2. FAULTY ITEMS

Our items come with guarantees that fall under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault providing that we, the manufacturer are at fault and the garment has been well cared for. You are also entitled to have the items repaired or replaced if the item fails to be of acceptable quality. If you believe your item is faulty:

  1. First you must contact Customer Support to alert them of the fault. Go to: http://support.simone-perele.com.au and click on CONTACT US.

  2. You must provide details of the fault, including photographs

  3. You will be asked to confirm (and in some cases sign a declaration) indicating that the Simone Pérèle care instructions have been adhered to.

  4. Customer Support will then instruct you on how to proceed. This may include going into your nearest store, or sending the item back to us through the post.

  5. Refunds will be only offered on faulty items once tested and assessed by our quality control team. If they believe that you have not adhered to the care instructions, or you are making a false claim with regards to your item, a refund will not be issued.

  6. For items with minor faults, Simone Pérèle reserves the right to offer store credit, exchange, repair (free of charge) or refund in a reasonable time frame.

3. SALE AND SAMPLE ITEMS

Sale & sample items purchased from our stores fall under the same 30 Days Returns Policy terms as all other items.

4. MULTIPLE RETURNS

  1. The Cost of returns is free within Australia, unless you make “multiple and excessive returns”.

  2. Customers who continue to make multiple returns may incur postage and or delivery fees.

  3. If we believe you are returning items in excess, we will contact you first to notify you of our observations and impending restrictions.

  4. Simone Pérèle reserves the right to cease future orders should we deem these returns to be excessive.

5. WHERE TO RETURN AN ITEM

  1. If you have purchased an item Online, you can return it online (via post) or in a Simone Pérèle Boutique.

  2. If you have purchased an item in a Simone Pérèle Boutique, you can only return it to a Simone Pérèle boutique.

  3. If you have purchased an item in David Jones, you can only return it to David Jones.

  4. If you have purchased an item in an Outlet (Simone Pérèle Direct), you can only return it to an outlet.

  5. If you have purchased an item via a Stockist, you can only return it to that stockist.

  6. Go to www.simone-perele.com.au/store-locator to view these different locations.

6. CARE INSTRUCTIONS

  1. We provide care instructions and the opportunity to view a very clear video on how to wash your lingerie. See: www.simone-perele.com.au/care

  2. If at any time you believe your item is faulty, the first question our Support Team will ask is how you have cared for the item – we expect you to be truthful about this.

  3. We will not accept faulty returns if it is clear that the item has been washed in a washing machine, been put through a dryer, or washed with a harsh soap. Our team are very experienced in detecting if an item has not been cared for properly.

7. HOW TO RETURN AN ITEM

If you purchased an item instore, return to the store that you purchased it from. See #5 "WHERE TO RETURN AN ITEM" for details on locations and restrictions. If you have purchased an item online, you have two options: Return it via post, or instore at a Simone Pérèle Boutique.

  1. To send an item back to us, you need to fill out a form online and then pack the item up in the external packaging it came in and affix the the Returns Label provided to you in your order. Please contact Customer Support if you need a new returns label. Go to http://support.simone-perele.com.au and click on CONTACT US to get in touch.

  2. Simply login into your account, via the user icon on the top right hand screen on the website.

  3. Navigate to PURCHASES > PURCHASES HISTORY.

  4. Click on the order that contains the items you wish to return

  5. Click START A RETURN

  6. Select the items from your oder that you want to return

  7. Fill out the reason for your return and if you would like an exchange or a refund (Give the details of the exchange size/colour you would like).

  8. Click Submit Request.

  9. Put the items in the packaging it came in (you can keep the Simone Pérèle packaging), and affix the returns label that came in your original delivery (be sure the remove the original postage label).

  10. Drop off at any Post Office in Australia – your Postage is Free.

Privacy Policy

Steadmark Pty Ltd (t/as Simone Pérèle)

1. Overview

  1. This Privacy Policy has been established for Steadmark Pty Ltd trading as Simone Pérèle and www.dearparis.com.au to provide a clear and concise outline of our ongoing obligations to you in respect of how we manage your Personal Information.

  2. Our privacy policy relates to personal information we collect and store about you as our customer or a visitor to our stores, events, social media channels and other digital outlets we administer. Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained.

  3. Our commitment to your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.

  4. This privacy policy outlines what our commitment is, why we need to collect personal information, who we may share that personal information with and how you may request access to and correction of the personal information that we hold.

  5. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

2. Collection of Personal Information

  1. The personal information we collect and store is what is reasonably necessary for our business functions and for other purposes which are within reasonable expectations or where permitted by law.

  2. The nature of personal information we collect from you generally comprises of your full name, postal address, mobile number, email address, birthday day and month. Sometimes we will also collect other personal information, such as where you shop and what you purchase, so that we can improve our product and service we offer you. We do not store your payment details.

  3. You may choose to deal with us anonymously or under a pseudonym where lawful and practicable. The use of pseudonym may prevent us from contacting you, providing a product, delivering goods or sending personalized communications to you.

3. How We Collect Personal Information

  1. The personal information we collect is generally supplied directly by you when you complete a Style Society customer form from a location where we operate a retail space, make a purchase or attend a function or an event.

  2. We may also collect your personal information when you sign up through our blog www.dearparis.com.au, enter a competition or complete a survey, questionnaire or through a sign-up form run by us through other channels.

4. Why We Collect Personal Information

  1. The primary purpose for collecting personal information is to promote our product, notify you of upcoming events, functions, special offers, promotions, competitions, interact with you via social media channels and provide you with up to date product information.

  2. We may also handle your personal information with providing, administering, improving and personalizing our products and services. This can include delivering orders, managing promotions, providing refunds and discounts, verifying your identity, communicating with you (including direct marketing), conducting product and market research, maintaining and updating our records and dealing with enquiries from you.

  3. We may provide marketing communications and targeted advertising to you on an ongoing basis by email, social media channels and by any other means. These communications may relate to the products which may be of interest to you.

5. Use AND Disclosure of Personal Information

  1. We may use and disclose your personal information for the purpose for which it was initially collected, namely to arrange, conduct and promote our media activities (including but not limited to production, broadcasting and publishing) and provide you with requested products and services, as well as all purposes necessary and incidental to the provision of goods or services by us or by anyone on behalf of us.

  2. We may also use and disclose your personal information for the purpose to access and preserve your personal information contained within all submissions and all communications to and from you to protect our rights, the rights of third parties and other users of the sites or for the purpose of responding to your request for customer service.

  3. We may also be required to disclose your personal information without your consent if the disclosure is:

    1. required or authorised by law;

    2. required in order to investigate an unlawful activity;

    3. required by an enforcement body for investigative activities; or

    4. necessary to prevent a serious and imminent threat to a person's life, health or safety, or to public health or safety.

  4. We may share your personal information with third party organisations when we hold an event, function, promotion or competition in conjunction with that organisation, to which they are obligated to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.

  5. Your personal information will not be shared, sold, rented or disclosed other than as described in the Privacy Policy. Your personal information will be stored on secure servers in controlled facilities within Australia and overseas, we take all reasonable steps to ensure your personal information is secure at all times and cannot be accessed, used or disclosed by any unauthorised persons.

  6. The security of personal information sent to us by electronic means or by post cannot be guaranteed, we cannot accept responsibility for misuse, loss or unauthorised access to your personal information where the security of information is not within our control. If you suspect any misuse or loss of your personal information please contact us immediately.

  7. You acknowledge and agree that if your personal information is accessed overseas we are not obligated to take reasonable steps to ensure overseas recipients comply with the Privacy Act and the APPs.

  8. Personal information provided to us may be shared with related companies. We take all reasonably practical steps to keep such information strictly confidential.

6. Personal Information Quality

  1. We will take all reasonable steps to ensure the personal information collected is accurate, complete and up to date. If you believe that the information the we hold is not accurate, complete or up to date, please contact us in writing at PO Box 768 Brunswick Lower Vic 3056 or via email – contactus@simone-perele.com.au and we will make the requested amendments.

  2. We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed and amended.

7. Personal Information Security

  1. We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access, disclosure, loss, release, misuse, alteration and ensure the appropriate use of the information.

  2. Whilst we take all reasonable steps to secure your personal information from loss, misuse and unauthorised access, you acknowledge that all activities in which you intentionally or unintentionally supply information to us carries an inherent risk of loss of, misuse of, or unauthorised access to such information. We cannot be held responsible for such actions where the security of the personal information is not within the control of our company, or where we cannot reasonably prevent such incidents.

  3. The personal information that you provide us will be retained in accordance with applicable laws. We hold all personal information electronically in our computer systems and databases and in hard copy form stored securely, in a lockable storage cabinet/area that does not have public access, within a location where we operate a retail space. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.

  4. We may withhold or refuse you access to your personal information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action or may compromise the privacy of another person.

8. Choice and Opt-Out Preferences

  1. If, at any time, you prefer not to receive further promotional email communications from us, you will have the ability to unsubscribe from such communications by means of a link provided in every promotional email that is sent to you by us. You also have the ability to unsubscribe from such communications by contacting us via email - contactus@simone-perele.com.au

9. Feedback and Complaints

  1. If you would like further information about how we manage your personal information or if you have any questions or queries relating to our Privacy Policy or wish to lodge a complaint in relation to an alleged breach of the Privacy Policy, please contact us in writing at PO Box 768 Brunswick Lower Vic 3056 or via email – contactus@simone-perele.com.au

  2. All questions, queries or complaints received will be dealt with fairly and in a timely manner considering all circumstances of the compliant. In most cases, we expect that complaints will be investigated and a response provided within 14 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you when we anticipate providing your response.

10. Changes To This Policy

  1. We reserve the right to make changes to this policy, without notice, from time to time for any reason, or as required by law, and will update the Policy accordingly. We ask that you visit our website periodically in order to remain up to date with such changes.

  2. Please visit our website to view our current Privacy Policy - http://dearparis.com.au/simone-perele-australia-privacy-policy/

11. Adwords Remarketing Policy

  1. This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

  2. You can set preferences for how Google advertises to you using the Google Ad Preferences page. - Click here

12. Further Information

  1. If you require further information regarding our Privacy Policy, please contact us at the following address:

    Simone Pérèle
    PO Box 768
    Brunswick Lower Vic 3056
    E: contactus@simone-perele.com.au

    Should you wish to read more information on privacy legislation or the Australian Privacy Principles (APPs) we recommend you visit Office of the Australian Information Commissioner website - www.oaic.gov.au, or contact them at:

    GPO Box 5218
    Sydney NSW 2001
    E: enquiries@oaic.gov.au
    P: 1300 363 992
     

Competition Terms

  1. The Promoter is Steadmark Pty Ltd Trading as Simone Pérèle Australia/New Zealand (A.B.N. 87 007 320 461 ). Dear Paris is a blog run by Simone Pérèle Australia/New Zealand.

  2. Information on prizes and how to enter Simone Pérèle/Dear Paris competitions form part of these Terms & Conditions of Entry.

  3. By entering Simone Pérèle/Dear Paris competitions, entrants accept the above-stated Terms & Conditions of Entry.

  4. Entry to Simone Pérèle/Dear Paris competitions are open to all Australian residents; excluding employees and their immediate families of the Promoter and its related companies.

  5. To enter Simone Pérèle/Dear Paris competitions, entrants must answer all competition questions and entries must be received by the Promoter by the close of business on the specified closing date.

  6. Prize winners of Simone Pérèle/Dear Paris competitions are selected at 263 Brunswick Road, Brunswick 3056 Australia on the specified competition judging date. Winners are contacted by email or mail within 2 business days of selection and may be announced in an upcoming blog post, social media post, the Dear Paris or Simone Perele Australia website.

  7. The judges’ decision is final and binding. As such, no correspondence will be entered into.

  8. Competitions are games of skill and as such, winning entries are selected based on the creativity of entries submitted.

  9. Unless expressly stated, all other expenses become the responsibility of the winner.

  10. If any prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value.

  11. Prize winners are advised that tax implications may arise from their prize winning and may wish to seek independent financial advice prior to the acceptance of the prize.

  12. Subject to the unclaimed prize draw clause, if for any reason a winner does not take the prize or an element of the prize by the time stipulated by the Promoter, then the prize or that element of the prize will be awarded to the second most creative entry three months after the original draw date (to allow time for the winner to collect their prize).

  13. All prize winners agree to the use of their name and address suburb for publicity and competition purposes, without compensation.

  14. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the prize except for any liability which cannot be excluded by law.

  15. As a condition of accepting the prize, the winner (and his/her companion – where applicable) must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.

  16. Prizes are not transferable or redeemable for cash, credit or product and no exchanges are offered. The Promoter accepts no responsibility for any variation in the value of the prize (or part thereof).

  17. The Promoter, their associated agencies and companies associated with this competition take no responsibility for prize damage or lost in transit and the Promoter will not be responsible for any delay in delivery, damage to or loss in transit of the prize.

    1. Each entrant’s personal information (“PI”) is collected to enable the Promoter to administer and promote this Competition and the winner. The PI of winners may be provided to third parties who are assisting the Promoter, including prize suppliers, deliverers and authorities that regulate competitions. Entrants who fail to provide all requested PI, may be determined by the Promoter, at its sole discretion to be ineligible to win a prize. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

    2. The collection, use and disclosure of personal information provided in connection with this promotion is further governed by the Privacy Policy found on this page

  18. The Promoter assumes no responsibility for any error, omission, interruption, corruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer networks and systems, servers, or providers, computer equipment, software, failure of any e-mail or entry to be received by the Promoter on account of technical problems or traffic congestion on the Internet or at any web site, or any combination of them, including any injury or damage to any entrant’s or any other person’s computer related to or resulting from participation or downloading any materials in this Competition.

  19. All entries become the property of Steadmark Pty Ltd. As such, Steadmark Pty Ltd is the owner of all copyright and other intellectual property in the winning responses.

  20. The laws of Victoria govern Simone Pérèle competitions.

  21. For all alcohol prizes: Entry is open to all residents of Australia aged 18 years and over (excluding residents of Northern Territory). No more than 20 litres of alcohol will be won by New South Wales residents. Once 20 litres of alcohol has been won by New South Wales residents, cash will be awarded in lieu of the remaining alcohol prize. The Promoter will require winners to provide proof of age. Identification considered suitable for verification is at the Promoter’s discretion. The Promoter encourages consumers to drink responsibly. Guidelines are available at http://www.nhmrc.gov.au/publications/synopses/ds10syn.htm

  22. For all travel prizes; Passports, any requisite visas, spending money, meals, insurance, transport to and from departure point, additional transfers, items of a personal nature, in-room charges and all other ancillary costs are not included. The winner and companion must depart from and return to the same departure point and travel together. Frequent flyer points will not form part of the prize. If for any reason a winner does not take the prize or an element of the prize at the time stipulated by the Promoter, then the prize or that element of the prize will not be redeemable for cash and is subject to booking and flight availability. Itineraries are to be determined by the Promoter in its absolute discretion.

  23. During the entire duration of the travel prizes, a nominated parent/guardian must accompany any person under 18 years of age unless otherwise stated. The winner (and his/her companion) is responsible for ensuring that they have valid passports, and any requisite visas, vaccinations and travel documentation. Prize is subject to the standard terms and conditions of individual prize and service providers. Winner may be required to present credit card at time of accommodation check in.

  24. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these conditions, or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the competition. The Promoters legal rights to recover damages or other compensation from such an offender are reserved.

  25. If for any reason the competition is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter, which corrupt or affect the administration security, fairness or integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process or to cancel, terminate, modify or suspend the competition.

  26. In the case of the intervention of any outside agent or event which naturally changes the result or prevents or hinders its determination, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strikes; the Promoter may in its absolute discretion cancel the event and recommence it from the start on the same conditions at a later date.

  27. Please allow up to 28 days for delivery of prizes from the draw date. Prizes will be sent to delivery address provided by the winners. The Promoter and prize suppliers will take no responsibility for prizes lost or damaged in transit.

   

 

#PERELEUNBOXING Instagram Competition

  1. The Promoter is Steadmark Pty Ltd Trading as Simone Pérèle Australia/New Zealand (A.B.N. 87 007 320 461 ).

  2. This competition is goverened by the general Competition Terms and Conditions set out on this page.

  3. The competition will start from the 1st February 2018.

  4. Entrants must take a photo of themselves un-boxing their Simone Perele purchase and tag #PERELEUNBOXING as well as @SimonePereleAus to be considered a valid entry.

  5. On the last day of each month, a winner will be chosen based on the judges creative criteria

  6. One winner will receive a $100 Gift Voucher to be spent either online or instore at Simone Perele.

  7. The prize is not valid at any David Jones locations.

  8. The winner will be contacted via direct message on their instagram account

  9. The prize must be redeemed within 3 months of winning.

  10. If the prize does not get claimed within 6 weeks, the prize will be forfeited.

       

BASTILLE DAY VOUCHER CODE TERMS - JULY 2018

  1. The Promoter is Steadmark Pty Ltd Trading as Simone Pérèle Australia/New Zealand (A.B.N. 87 007 320 461 ).

  2. This VOUCHER is goverened by the general Competition Terms and Conditions set out on this page.

  3. The VOUCHER is valid until the 31st of July 2018.

  4. VOUCHER CODE must be entered at online checkout

  5. This promotion is exclusive to attendees of the Bastille Day event in Melbourne, 2018.

  6. Not redeemable for cash or available to be used in any other location except online

  7. Not to be used in conjuntion with any other offer.

       

BUSINESS CHICKS VOUCHER TERMS - AUGUST 2018

  1. The Promoter is Steadmark Pty Ltd Trading as Simone Pérèle Australia/New Zealand (A.B.N. 87 007 320 461 ).

  2. This VOUCHER is goverened by the general Competition Terms and Conditions set out on this page.

  3. The VOUCHER is valid from the 10th of August to the 31st of August 2018.

  4. VOUCHER CODE must be entered at online checkout

  5. This promotion is exclusive to attendees of the Business Chicks Events 2018

  6. Not redeemable for cash or available to be used in any other location except online

  7. Not to be used in conjuntion with any other offer.

 

Simone Rewards LOYALTY PROGRAM MEMBER TERMS AND CONDITIONS

1. DEFINITIONS

 

“Anniversary” means the exact date that a Member joined – recurring every year.

“Day” means a 24 hour period ending at 11.59pm AEDT

“Effective Date” means 1st June 2018.

“Join Date” means the date a Member joins the Simone Rewards Program.

“Member” means individuals who sign up to the Simone Rewards Program.

“Member Emails” means emails that are sent from Simone Pérèle to a Member including emails about the individual’s membership, the Simone Rewards Program, special offers, discounts, competitions and events.

“Member Profile” means the personal details of the Member.

“Member Terms and Conditions" means these terms and conditions as amended from time to time.

“Rewards” means rewards or other benefits given to Members as a consequence of purchasing behaviours, incentives and/or promotions.

“Simone Pérèle” means Steadmark Pty Ltd ABN 87 007 320 461, its related entities and its authorised representatives.

“Simone Rewards Program” means the loyalty program operated by Simone Pérèle providing Members with access to Rewards in accordance with these Member Terms and Conditions.

“Spend Balance” means a Member’s net cumulative spend (i.e. after all discounts, returns etc have been applied) on Valid Purchases whilst they are a member of a tier.

“Technical Issues” means the technical malfunction of any telephone network, connection or lines, computer on line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site.

“Valid Purchases” means all purchases except gift cards, delivery costs, alteration services and selected merchandise which Simone Pérèle determines will not be eligible to earn Rewards. Any purchases which are returned will not constitute Valid Purchases.

“Website” refers to the Simone Pérèle website www.simone-perele.com.au where details of the Simone Rewards Program (including the most up to date Terms and Conditions) can be found and where Members can monitor their Member status and Member Profile.

2. GENERAL

 
  1. These Member Terms and Conditions, the operation of the Simone Rewards Program, and any promotional activity and loyalty transactions that arise as a consequence of the Simone Rewards Program are subject to the provisions of the Simone Pérèle Returns Policy, Privacy Policy and Competition Terms (as amended from time to time). The Simone Pérèle Returns Policy, Privacy Policy and Competition Terms refers to the documents of those names available at https://www.simone-perele.com.au/terms-and-conditions.

  2. Individuals who join the Simone Rewards Program agree to be bound by these Member Terms and Conditions.

  3. The Member Terms and Conditions may be modified at any time without prior notification by Simone Pérèle in its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.

  4. Simone Pérèle will not accept any liability for any Member Email that is misdirected, lost or not received.

  5. Simone Pérèle will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the Simone Rewards Program.

  6. Simone Pérèle may collect personal information from Members for the purpose of facilitating the Simone Rewards Program. Personal information will be handled in accordance with the Simone Pérèle Privacy Policy - https://www.simone-perele.com.au/terms-and-conditions.

  7. Members’ personal information will not be shared, sold, rented or disclosed other than as described in the Privacy Policy. Members’ personal information will be stored on secure servers in controlled facilities within Australia and overseas, we take all reasonable steps to ensure Members’ personal information is secure at all times and cannot be accessed, used or disclosed by any unauthorised persons.

  8. The security of personal information sent to us by electronic means or by post cannot be guaranteed, we cannot accept responsibility for misuse, loss or unauthorised access to Members’ personal information where the security of information is not within our control. If you suspect any misuse or loss of Members’ personal information, please contact Simone Pérèle immediately.

  9. Members acknowledge and agree that if Members’ personal information is accessed overseas we are not obliged to take reasonable steps to ensure overseas recipients comply with the provisions of the Privacy Act 1988 and the Australian Privacy Principles which are contained in Schedule 1 of the Privacy Act 1988..

  10. Simone Pérèle reserves the right to cancel, terminate, modify or suspend the Simone Rewards Program or any aspect of it or at its election, to payout any Rewards or reset Spend Balances at any time and without notice. Without limitation to the foregoing rights, Simone Pérèle reserves the right to transfer Members to such other loyalty program owned, operated, managed or administered by Simone Pérèle, its ‘related bodies corporates’ or ‘associated entities’ as those terms are defined in Corporations Act 2001 (Cth).

  11. Simone Pérèle may, at any time and in its absolute discretion cancel, terminate, modify or suspend membership of the Simone Rewards Program or any aspect of it if Simone Pérèle believes that a Member has engaged in fraudulent or unlawful activity or failed to comply with these Terms and Conditions.

  12. Simone Pérèle may, at any time and in its absolute discretion, require a Member to provide to Simone Pérèle proof of identification (in a form requested by Simone Pérèle) for Simone Pérèle to verify the authenticity of a Member’s membership and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in termination of a Member’s involvement in the Simone Rewards Program.

  13. Subject to a Member’s rights under the Australian Consumer Law, Simone Pérèle will not be liable for any loss or damage whatsoever suffered by any person as a result of the cancellation, termination, modification or suspension of the Simone Rewards Program or any aspect of it, the payout of any Rewards, the resetting of any Spend Balances.

  14. Simone Pérèle will not be liable for any tax liability incurred by a Member in connection with the Simone Rewards Program, including that incurred in the provision and/or utilisation of Rewards.

  15. These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website Terms and Conditions and other relevant Simone Pérèle policies and or terms and conditions.

  16. Simone Pérèle’s decision in relation to all matters arising in relation to the Simone Rewards Program is final and binding.

  17. Any failure or delay by Simone Pérèle in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Simone Pérèle must be in writing and signed by an authorised officer of Simone Pérèle. Nothing in these Member Terms and Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Member Terms and Conditions.

  18. These Terms and Conditions are governed by the laws of Victoria.

3. MEMBERSHIP

 
  1. Membership of the Simone Rewards Program is open to individuals who are 18 years or older with a unique email address.

  2. An individual becomes a Member as at the Join Date.

  3. An individual is deemed to be a Member when they sign up in store or online during a transaction and/or earn or redeem Rewards.

  4. When joining in-store, a sales consultant will record the individual’s full name, email address and postcode at the register. Other details may be optionally recorded.. It is the Member’s responsibility to ensure their Member Profile is up to date including their email, surname, birthday, phone and postal address. If a Member has not provided or updated Simone Pérèle with correct details, Simone Pérèle may not be able to contact the Member about their membership, Rewards, special offers or entry to competitions. A member can contact the Support Centre in order to update their details: 1800 PERELE (1800 737 353) and by email to support@simone-perele.com.au

  5. Applications may also be completed online by following the prompts in the checkout process.

  6. Upon joining the Simone Rewards Program, a Member will be allocated to a Simone Rewards Program status tier on the basis of the transaction spend that qualified them to apply for membership. Details of the tiers are outlined below.

  7. At any time, Members may only have one account to the Simone Rewards Program.

  8. Members may not transfer their account or Rewards to another person.

  9. Simone Pérèle reserves the right to modify, refuse or terminate a Member’s account to the Simone Rewards Program without notice or reason and at its absolute discretion.

  10. A Member may end their membership at any time by contacting the Simone Pérèle Support Team on 1800 PERELE (1800 737 353) and by email to support@simone-perele.com.au

  11. By joining the Simone Rewards Program, an individual consents to Simone Pérèle contacting them to provide them with consumer or marketing information and notifying them of Rewards or other products and special offers.

4. EARNING REWARDS

 
  1. The Simone Rewards Program operates by attributing different Rewards (as nominated by Simone Pérèle from time to time) to the various tiers of the Simone Rewards Program.

  2. Members are allocated to tiers on the basis of their Spend Balance since their anniversary.

  3. Spend Balances are not transferable.

  4. When a Member completes a transaction and identifies themselves in-store, the net amount of the Valid Purchase is added to their Spend Balance approximately 48 hours after the transaction is made.

  5. When a Member completes a transaction online on the Website and identifies themselves by logging into their online Member account, the net amount of the Valid Purchase is added to their Spend Balance approximately 48 hours after the order is dispatched, not at the time of order placement.

  6. Where a Valid Purchase is made in store, Rewards will be loaded onto the Member’s Account approximately 48 hours after the Valid Purchase is made.

  7. Where a Valid Purchase is made online on the Website, Rewards will be loaded onto the Member’s Simone Rewards Account approximately 48 hours after time of dispatch of first item in an online order.

  8. The currency in which Rewards are earned will be in AUD.

  9. Simone Pérèle will endeavour to notify the Member via email when the Member is entitled to a Reward or changes to a different tier in the Simone Rewards Program. If a Member unsubscribes from Simone Pérèle Member Emails their Rewards balance will be viewable by going into store and asking for their rewards balance, or contacting support to ask.

  10. At its sole discretion, Simone Pérèle may update a Member account with a Reward as a consequence of a purchasing behaviour, incentive and/or promotional activities.

  11. Simone Pérèle reserves the right to withdraw, cancel or vary the Rewards without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or to which the Member is not entitled or Rewards earned fraudulently.

  12. Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.

  13. Rewards cannot be earned using other Rewards as part of the transaction.

  14. If a Membership is terminated from the Simone Rewards Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.

  15. When a Member returns a purchase in-store or via post, the net amount of the transaction will be deducted from the Member's Spend Balance and the Reward that was previously awarded will be adjusted or reversed.

  16. If an online order is cancelled, Simone Pérèle may adjust or reverse Rewards that were previously awarded to a Member in that transaction.

5. TIERS AND ASSOCIATED REWARDS

 
  1. Members are allocated to tiers on the basis of their Spend Balance (a Member's 'status') in the following manner:

    1. Platinum Member Status: Members whose Spend Balance is $1500 or more, including GST, within a 12 month period from the Anniversary Date.

    2. Gold Member Status: Members whose Spend Balance is $500 - $1499, including GST, within a 12 month period from the Anniversary Date.

    3. Silver Member Status: Members whose Spend Balance is $250 - $499, including GST, within a 12 month period from the Anniversary Date.

    4. Bronze Status: Members whose Spend Balance is $249 or less, including GST, within a 12 month period from the Anniversary Date.

  2. A Member may move at any time to a higher tier in the Simone Rewards Program when that Member’s Spend Balance qualifies them to move to the higher tier.

  3. Any Members who were Members prior to the Effective Date will be allocated to a Simone Rewards Program tier on the basis of the Member's Spend Balance for the period being twelve (12) months prior to the Effective Date and deemed to accept the Member Terms and Conditions on and from the Effective Date.

  4. On each Member’s Anniversary, a Member’s status will be determined by the Member’s Spend Balance and the Member will, depending on the Member’s Spend Balance, either retain their Member Status or be moved down to a different tier. The Member’s status will then remain in that tier until the next Anniversary unless the Member’s Spend Balance qualifies the Member to move to a higher tier.

  5. All Valid Purchases will contribute to a Member’s Spend Balance.

6. BRONZE STATUS: $0-$249 INC GST

 

Members with ‘BRONZE STATUS’ ’are eligible to receive the following Rewards:

  1. All Bronze status Rewards, which expire 30 Days after issue unless otherwise indicated.

  2. $10 Reward after the first transaction.

  3. Members must spend between $1 and $249 in total in one Day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 First Transaction Reward. Reward expires 30 Days after date of issue.

  4. $10 ‘Birthday Reward’: $10 Birthday Reward is issued once every 12 months, on the first week of the Member’s birthday month (the Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward). The Birthday Reward expires 30 Days after date of issue.

  5. Birthday rewards will be sent out from September 2018. Birthay rewards before this date will not be sent out, as paper vouchers have already been offered.

  6. Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails.

  7. Eligible for invitations to in-store events.

7. SILVER STATUS: $250 - $499 INC GST

 

Members with ‘SILVER STATUS’ ’are eligible to receive the following Rewards:

  1. All Silver status Rewards, which expire 40 Days after issue unless otherwise indicated.

  2. $10 Reward after the first transaction.

  3. Members must spend between $250 and $499 in total in one Day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 First Transaction Reward. Reward expires 30 Days after date of issue.

  4. $30 ‘Welcome Reward’ issued every time the Member changes tier to Silver Member status (spend level $250-$499), which expires 40 Days after date of issue.

  5. $30 ‘Birthday Reward’: $30 Birthday Reward is issued once every 12 months, on the first week of the Member’s birthday month (the Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward). The Birthday Reward expires 30 Days after date of issue.

  6. Birthday rewards will be sent out from September 2018. Birthay rewards before this date will not be sent out, as paper vouchers have already been offered.

  7. Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails.

  8. Eligible for invitations to in store events.

8. GOLD STATUS: $500 - $1499 INC GST

 

Members with ‘GOLD STATUS’ ’are eligible to receive the following Rewards:

  1. All Gold status Rewards, which expire 80 Days after issue unless otherwise indicated.

  2. $10 Reward after the first transaction.

  3. Members must spend between $500 and $1499 in total in one Day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 First Transaction Reward. Reward expires 30 Days after date of issue.

  4. $50 ‘Welcome Reward’: issued every time the Member changes tier to Gold Member status which expires 80 Days after date of issue.

  5. $30 ‘Anniversary Reward’: issued on the Member’s Anniversary, which expires 80 Days after date of issue.

  6. $50 ‘Birthday Reward’: $50 Birthday Reward is issued once every 12 months, on the first week of the Member’s birthday month (the Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward). The Birthday Reward expires 30 Days after date of issue.

  7. Birthday rewards will be sent out from September 2018. Birthay rewards before this date will not be sent out, as paper vouchers have already been offered.

  8. Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails.

  9. Invitations to select collection launches and store openings where eligible.

  10. Opportunity to become a product reviewer for Simone Perele in exchange for a complimentary set of lingerie (maximum value $180 RRP) and the Member’s opinion. Members in this tier will be randomly selected each season to receive a complimentary set of lingerie (maximum value $180 RRP) in exchange for their feedback.

  11. Eligible for invitations to in store events.

9. PLATINUM STATUS: $1500+ INC GST

 

Members with ‘PLATINUM STATUS’ ’are eligible to receive the following Rewards:

  1. All Gold status Rewards, which expire 90 Days after issue.

  2. $10 Reward after the first transaction.

  3. Members must spend over $1500 in total in one Day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 First Transaction Reward. Reward expires 30 Days after date of issue.

  4. $50 ‘Welcome Reward’: issued every time the Member changes tier to Platinum Member status which expires 90 Days after date of issue.

  5. $50 ‘Anniversary Reward’: issued on the Member’s Anniversary, which expires 90 Days after date of issue.

  6. Free Set ‘Birthday Reward’: (Bra and Briefs) on the Member’s birthday, with the RRP value not to exceed $180 AUD. Member will recieve an email during the first week of their birthday month by our Support Staff where they will be given the option to choose a full matching set from the current range available online. The Member will be sent the lingerie set via mail (no store pickups available). The Member must have entered a valid date of birth in the relevant section of their Member Profile prior to their birthday in order to receive this Reward.

  7. The Birthday Reward Lingerie set may also include silks.

  8. Only ONE set (bra + briefs) or ONE SILK item can be redeemed using this reward. The reward is "one set up to the value of $180". This is not a $180 voucher.

  9. If the chosen set exceeds $180, the member will be required to pay the additional amount.

  10. Regular Shipping is Complimentary, Express shipping will incur an additional $14.95 charge.

  11. The free bra + brief set is eligible for free exchanges. Returns will not be accepted as this reward can not be exchanged for cash.

  12. Birthday rewards will be sent out from September 2018. Birthay rewards before this date will not be sent out, as paper vouchers have already been offered.

  13. $50 ‘Spring Surprise’ Reward: $50 Seasonal Reward is issued once every 12 months, during the month of September. Valid on any purchases online or instore for 90 Days.

  14. Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails.

  15. Invitations to select collection launches and store openings where eligible.

  16. Eligible for invitations to in store events.

  17. Complimentary alterations to garments: The Member must contact our support staff for more information (support@simone-perele.com.au).

  18. Opportunity to become a product reviewer for Simone Perele in exchange for a complimentary set of lingerie (maximum value $180 RRP) and the Member’s opinion. Members in this tier will be randomly selected each season to receive a complimentary set of lingerie (maximum value $180 RRP) in exchange for their feedback.

  19. After hours shopping experience for Member and 5 guests, up to two times per year. Member is to contact our support staff who will organise the after-hours event.

  20. Surprise gifts & exclusive discounts: eligible Platinum Members will be notified of available gifts and discounts via Member Emails.

10. REDEMPTION OF REWARDS

 
  1. Rewards can only been redeemed at Simone Pérèle stores in Australia and on the Website: www.simone-perele.com.au. Stores include Flagship stores and Outlet Stores (sometimes referred to as Simone Perele Direct).

  2. Rewards cannot be redeemed in Simone Pérèle concessions stores in David Jones, or Smith & Caughey and cannot be redeemed on David Jones Online.

  3. Simone Rewards is not available in New Zealand.

  4. To redeem any applicable Reward when transacting online on the Website, a Member must ensure they are logged into a valid account.

  5. When redeeming any applicable Reward, the Reward will be applied proportionally across each item purchased, based on the percentage each item's represents of the Members total purchase. This will mean that the Reward will not be split equally across all items.

  6. Rewards can be redeemed in conjunction with another other offer - unless otherwise indicated.

  7. Rewards cannot be redeemed against purchases of gift vouchers, postage or alterations.

  8. All Rewards have an expiry date as dictated by the Rewards in each tier at which point they will no longer be available for redemption. Simone Pérèle reserves the right to change the expiry date of any Reward at any time without notice.

  9. Only Rewards from one Simone Rewards Account can be redeemed per transaction. Multiple Rewards Accounts can not be combined.

  10. Simone Pérèle will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.

  11. Rewards can only be redeemed once.

  12. The "Free Alteration" service is valid for members only.

  13. The "Free Alteration" service is valid on full priced stock only.

  14. Alterations will not be done on reduced/sale stock.

  15. Alterations will not be done on aged/previously worn stock.

  16. Simone Pérèle reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.

  17. Returns: If a customer wishes to return a purchase for reasons other than the goods are faulty or misdescribed, please refer to our Returns Policy Terms & Conditions as stated above on this page.

  18. Simone Rewards are not redeemable or exchangeable for cash, currency or credit.

  19. Any Reward redeemed or utilised during the purchase will be forfeited and any Reward that may otherwise have been obtained (such as through being promoted to a higher tier) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance. This may result in the Member having a negative Spend Balance.