Terms, Conditions and Privacy
FOR ONLINE AND
Go to support.simone-perele.com.au for further information
Simone Pérèle will gladly accept returns for your item and provide you with a store credit, exchange or refund, subject to these Terms & Conditions below. This Returns Policy is a company-wide policy affecting items purchased in Australia only, both online and instore. Please note, items purchased at David Jones are subject to the David Jones Returns Policy.
Your return must be initiated within 30 days of the purchase date
Your Item must be in saleable condition
Your Item must have not been worn or washed
Your Item must have the original tags still attached
You must provide a proof of purchase which can include: Original copy of store receipt (no photocopies accepted), a copy of your Order Email or packing slip if purchased online, a credit card statement
If you are unable to provide a satisfactory proof of purchase, Simone Pérèle at its absolute discretion reserves the right to not offer a refund for change of mind.
If you change your mind on a purchase, Simone Pérèle will offer you an exchange or refund provided that the item meets the conditions listed above.
All exchanges are subject to availability.
2. FAULTY ITEMS
Our items come with guarantees that fall under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault providing that we, the manufacturer are at fault and the garment has been well cared for. You are also entitled to have the items repaired or replaced if the item fails to be of acceptable quality. If you believe your item is faulty:
First you must contact Customer Support to alert them of the fault. Go to: http://support.simone-perele.com.au and click on CONTACT US.
You must provide details of the fault, including photographs
You will be asked to confirm (and in some cases sign a declaration) indicating that the Simone Pérèle care instructions have been adhered to.
Customer Support will then instruct you on how to proceed. This may include going into your nearest store, or sending the item back to us through the post.
Refunds will be only offered on faulty items once tested and assessed by our quality control team. If they believe that you have not adhered to the care instructions, or you are making a false claim with regards to your item, a refund will not be issued.
For items with minor faults, Simone Pérèle reserves the right to offer store credit, exchange, repair (free of charge) or refund in a reasonable time frame.
3. SALE AND SAMPLE ITEMS
Sale & sample items purchased from our stores fall under the same 30 Days Returns Policy terms as all other items.
4. MULTIPLE RETURNS
The Cost of returns is free within Australia, unless you make “multiple and excessive returns”.
Customers who continue to make multiple returns may incur postage and or delivery fees.
If we believe you are returning items in excess, we will contact you first to notify you of our observations and impending restrictions.
Simone Pérèle reserves the right to cease future orders should we deem these returns to be excessive.
5. WHERE TO RETURN AN ITEM
If you have purchased an item Online, you can return it online (via post) or in a Simone Pérèle Boutique.
If you have purchased an item in a Simone Pérèle Boutique, you can only return it to a Simone Pérèle boutique.
If you have purchased an item in David Jones, you can only return it to David Jones.
If you have purchased an item in an Outlet (Simone Pérèle Direct), you can only return it to an outlet.
If you have purchased an item via a Stockist, you can only return it to that stockist.
Go to www.simone-perele.com.au/store-locator to view these different locations.
6. CARE INSTRUCTIONS
We provide care instructions and the opportunity to view a very clear video on how to wash your lingerie. See: www.simone-perele.com.au/care
If at any time you believe your item is faulty, the first question our Support Team will ask is how you have cared for the item – we expect you to be truthful about this.
We will not accept faulty returns if it is clear that the item has been washed in a washing machine, been put through a dryer, or washed with a harsh soap. Our team are very experienced in detecting if an item has not been cared for properly.
7. HOW TO RETURN AN ITEM
If you purchased an item instore, return to the store that you purchased it from. See #5 "WHERE TO RETURN AN ITEM" for details on locations and restrictions. If you have purchased an item online, you have two options: Return it via post, or instore at a Simone Pérèle Boutique.
To send an item back to us, you need to fill out a form online and then pack the item up in the external packaging it came in and affix the the Returns Label provided to you in your order. Please contact Customer Support if you need a new returns label. Go to http://support.simone-perele.com.au and click on CONTACT US to get in touch.
Simply login into your account, via the user icon on the top right hand screen on the website.
Navigate to PURCHASES > PURCHASES HISTORY.
Click on the order that contains the items you wish to return
Click START A RETURN
Select the items from your oder that you want to return
Fill out the reason for your return and if you would like an exchange or a refund (Give the details of the exchange size/colour you would like).
Click Submit Request.
Put the items in the packaging it came in (you can keep the Simone Pérèle packaging), and affix the returns label that came in your original delivery (be sure the remove the original postage label).
Drop off at any Post Office in Australia – your Postage is Free.
Our commitment to your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
2. Collection of Personal Information
The personal information we collect and store is what is reasonably necessary for our business functions and for other purposes which are within reasonable expectations or where permitted by law.
The nature of personal information we collect from you generally comprises of your full name, postal address, mobile number, email address, birthday day and month. Sometimes we will also collect other personal information, such as where you shop and what you purchase, so that we can improve our product and service we offer you. We do not store your payment details.
You may choose to deal with us anonymously or under a pseudonym where lawful and practicable. The use of pseudonym may prevent us from contacting you, providing a product, delivering goods or sending personalized communications to you.
3. How We Collect Personal Information
The personal information we collect is generally supplied directly by you when you complete a Style Society customer form from a location where we operate a retail space, make a purchase or attend a function or an event.
We may also collect your personal information when you sign up through our blog www.dearparis.com.au, enter a competition or complete a survey, questionnaire or through a sign-up form run by us through other channels.
4. Why We Collect Personal Information
The primary purpose for collecting personal information is to promote our product, notify you of upcoming events, functions, special offers, promotions, competitions, interact with you via social media channels and provide you with up to date product information.
We may also handle your personal information with providing, administering, improving and personalizing our products and services. This can include delivering orders, managing promotions, providing refunds and discounts, verifying your identity, communicating with you (including direct marketing), conducting product and market research, maintaining and updating our records and dealing with enquiries from you.
We may provide marketing communications and targeted advertising to you on an ongoing basis by email, social media channels and by any other means. These communications may relate to the products which may be of interest to you.
5. Use AND Disclosure of Personal Information
We may use and disclose your personal information for the purpose for which it was initially collected, namely to arrange, conduct and promote our media activities (including but not limited to production, broadcasting and publishing) and provide you with requested products and services, as well as all purposes necessary and incidental to the provision of goods or services by us or by anyone on behalf of us.
We may also use and disclose your personal information for the purpose to access and preserve your personal information contained within all submissions and all communications to and from you to protect our rights, the rights of third parties and other users of the sites or for the purpose of responding to your request for customer service.
We may also be required to disclose your personal information without your consent if the disclosure is:
required or authorised by law;
required in order to investigate an unlawful activity;
required by an enforcement body for investigative activities; or
necessary to prevent a serious and imminent threat to a person's life, health or safety, or to public health or safety.
We may share your personal information with third party organisations when we hold an event, function, promotion or competition in conjunction with that organisation, to which they are obligated to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.
The security of personal information sent to us by electronic means or by post cannot be guaranteed, we cannot accept responsibility for misuse, loss or unauthorised access to your personal information where the security of information is not within our control. If you suspect any misuse or loss of your personal information please contact us immediately.
You acknowledge and agree that if your personal information is accessed overseas we are not obligated to take reasonable steps to ensure overseas recipients comply with the Privacy Act and the APPs.
Personal information provided to us may be shared with related companies. We take all reasonably practical steps to keep such information strictly confidential.
6. Personal Information Quality
We will take all reasonable steps to ensure the personal information collected is accurate, complete and up to date. If you believe that the information the we hold is not accurate, complete or up to date, please contact us in writing at PO Box 768 Brunswick Lower Vic 3056 or via email – email@example.com and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed and amended.
7. Personal Information Security
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access, disclosure, loss, release, misuse, alteration and ensure the appropriate use of the information.
Whilst we take all reasonable steps to secure your personal information from loss, misuse and unauthorised access, you acknowledge that all activities in which you intentionally or unintentionally supply information to us carries an inherent risk of loss of, misuse of, or unauthorised access to such information. We cannot be held responsible for such actions where the security of the personal information is not within the control of our company, or where we cannot reasonably prevent such incidents.
The personal information that you provide us will be retained in accordance with applicable laws. We hold all personal information electronically in our computer systems and databases and in hard copy form stored securely, in a lockable storage cabinet/area that does not have public access, within a location where we operate a retail space. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
We may withhold or refuse you access to your personal information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action or may compromise the privacy of another person.
8. Choice and Opt-Out Preferences
If, at any time, you prefer not to receive further promotional email communications from us, you will have the ability to unsubscribe from such communications by means of a link provided in every promotional email that is sent to you by us. You also have the ability to unsubscribe from such communications by contacting us via email - firstname.lastname@example.org
9. Feedback and Complaints
All questions, queries or complaints received will be dealt with fairly and in a timely manner considering all circumstances of the compliant. In most cases, we expect that complaints will be investigated and a response provided within 14 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you when we anticipate providing your response.
10. Changes To This Policy
We reserve the right to make changes to this policy, without notice, from time to time for any reason, or as required by law, and will update the Policy accordingly. We ask that you visit our website periodically in order to remain up to date with such changes.
11. Adwords Remarketing Policy
You can set preferences for how Google advertises to you using the Google Ad Preferences page. - Click here
12. Further Information
PO Box 768
Brunswick Lower Vic 3056
Should you wish to read more information on privacy legislation or the Australian Privacy Principles (APPs) we recommend you visit Office of the Australian Information Commissioner website - www.oaic.gov.au, or contact them at:GPO Box 5218
Sydney NSW 2001
P: 1300 363 992
The Promoter is Steadmark Pty Ltd Trading as Simone Pérèle Australia/New Zealand (A.B.N. 87 007 320 461 ). Dear Paris is a blog run by Simone Pérèle Australia/New Zealand.
Information on prizes and how to enter Simone Pérèle/Dear Paris competitions form part of these Terms & Conditions of Entry.
By entering Simone Pérèle/Dear Paris competitions, entrants accept the above-stated Terms & Conditions of Entry.
Entry to Simone Pérèle/Dear Paris competitions are open to all Australian residents; excluding employees and their immediate families of the Promoter and its related companies.
To enter Simone Pérèle/Dear Paris competitions, entrants must answer all competition questions and entries must be received by the Promoter by the close of business on the specified closing date.
Prize winners of Simone Pérèle/Dear Paris competitions are selected at 263 Brunswick Road, Brunswick 3056 Australia on the specified competition judging date. Winners are contacted by email or mail within 2 business days of selection and may be announced in an upcoming blog post, social media post, the Dear Paris or Simone Perele Australia website.
The judges’ decision is final and binding. As such, no correspondence will be entered into.
Competitions are games of skill and as such, winning entries are selected based on the creativity of entries submitted.
Unless expressly stated, all other expenses become the responsibility of the winner.
If any prize is unavailable, for whatever reason, the Promoter reserves the right to substitute the prize for a prize of equal or greater value.
Prize winners are advised that tax implications may arise from their prize winning and may wish to seek independent financial advice prior to the acceptance of the prize.
Subject to the unclaimed prize draw clause, if for any reason a winner does not take the prize or an element of the prize by the time stipulated by the Promoter, then the prize or that element of the prize will be awarded to the second most creative entry three months after the original draw date (to allow time for the winner to collect their prize).
All prize winners agree to the use of their name and address suburb for publicity and competition purposes, without compensation.
The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the prize except for any liability which cannot be excluded by law.
As a condition of accepting the prize, the winner (and his/her companion – where applicable) must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
Prizes are not transferable or redeemable for cash, credit or product and no exchanges are offered. The Promoter accepts no responsibility for any variation in the value of the prize (or part thereof).
The Promoter, their associated agencies and companies associated with this competition take no responsibility for prize damage or lost in transit and the Promoter will not be responsible for any delay in delivery, damage to or loss in transit of the prize.
Each entrant’s personal information (“PI”) is collected to enable the Promoter to administer and promote this Competition and the winner. The PI of winners may be provided to third parties who are assisting the Promoter, including prize suppliers, deliverers and authorities that regulate competitions. Entrants who fail to provide all requested PI, may be determined by the Promoter, at its sole discretion to be ineligible to win a prize. Errors and omissions may be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
The Promoter assumes no responsibility for any error, omission, interruption, corruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer networks and systems, servers, or providers, computer equipment, software, failure of any e-mail or entry to be received by the Promoter on account of technical problems or traffic congestion on the Internet or at any web site, or any combination of them, including any injury or damage to any entrant’s or any other person’s computer related to or resulting from participation or downloading any materials in this Competition.
All entries become the property of Steadmark Pty Ltd. As such, Steadmark Pty Ltd is the owner of all copyright and other intellectual property in the winning responses.
The laws of Victoria govern Simone Pérèle competitions.
For all alcohol prizes: Entry is open to all residents of Australia aged 18 years and over (excluding residents of Northern Territory). No more than 20 litres of alcohol will be won by New South Wales residents. Once 20 litres of alcohol has been won by New South Wales residents, cash will be awarded in lieu of the remaining alcohol prize. The Promoter will require winners to provide proof of age. Identification considered suitable for verification is at the Promoter’s discretion. The Promoter encourages consumers to drink responsibly. Guidelines are available at http://www.nhmrc.gov.au/publications/synopses/ds10syn.htm
For all travel prizes; Passports, any requisite visas, spending money, meals, insurance, transport to and from departure point, additional transfers, items of a personal nature, in-room charges and all other ancillary costs are not included. The winner and companion must depart from and return to the same departure point and travel together. Frequent flyer points will not form part of the prize. If for any reason a winner does not take the prize or an element of the prize at the time stipulated by the Promoter, then the prize or that element of the prize will not be redeemable for cash and is subject to booking and flight availability. Itineraries are to be determined by the Promoter in its absolute discretion.
During the entire duration of the travel prizes, a nominated parent/guardian must accompany any person under 18 years of age unless otherwise stated. The winner (and his/her companion) is responsible for ensuring that they have valid passports, and any requisite visas, vaccinations and travel documentation. Prize is subject to the standard terms and conditions of individual prize and service providers. Winner may be required to present credit card at time of accommodation check in.
The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these conditions, or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the competition. The Promoters legal rights to recover damages or other compensation from such an offender are reserved.
If for any reason the competition is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter, which corrupt or affect the administration security, fairness or integrity or proper conduct of this competition, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process or to cancel, terminate, modify or suspend the competition.
In the case of the intervention of any outside agent or event which naturally changes the result or prevents or hinders its determination, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strikes; the Promoter may in its absolute discretion cancel the event and recommence it from the start on the same conditions at a later date.
Please allow up to 28 days for delivery of prizes from the draw date. Prizes will be sent to delivery address provided by the winners. The Promoter and prize suppliers will take no responsibility for prizes lost or damaged in transit.
Success Secrets COMPETITION
The Promoter is Steadmark Pty Ltd Trading as Simone Pérèle Australia/New Zealand (A.B.N. 87 007 320 461 ).
This competition is goverened by the general Competition Terms and Conditions set out on this page.
The competition will close at 5pm AEST on the 22nd of December 2017.
The winning entry will recieve a $1500 gift voucher to be used either instore or online to purchase Simone Pérèle items.
Other entrants will have their Success Secrets featured in an eBook, listing the Success Secrets of Australian Women.