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TERMS & CONDITIONS

Thank you for visiting the Simone Perele eBoutique at www.simone-perele.com (the "Site" or "Website").

Overview

Your use of this Site is governed by the following terms ("Terms"). If you do not agree with all the Terms, please refrain from using this Site.

By using this Site, you agree to comply with, and to be bound by, these Terms. Simone Perele ("we/us/our") may, from time to time, change these Terms in its sole discretion. By using this Site after such a change, you agree to comply with, and to be bound by, the Terms as changed. You acknowledge that these Terms and Conditions constitute the complete and exclusive agreement between you and Simone Perele regarding your use of the Site. These Terms and Conditions do not create any agency, partnership, or other form of joint enterprise between you and Simone Perele.

Personal use

In an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases and we do not authorize the purchase of commercial quantities of our merchandise. We also may, among other things, restrict orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy. We further reserve the right to cease doing business with customers who violate this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases on us.simone-perele.com . Any purchases, services, content or samples available on the Site are for personal use only. You may not sell or resell any of the products, services, content or samples you purchase or otherwise receive from the Site. We reserve the right, with or without notice, to cancel, limit or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Accuracy of information

Simone Perele attempts to be as accurate as possible when describing products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content are accurate, complete, reliable, current, or error-free.

Proprietary right

All of this Site’s design, text, graphics, logos, button icons, images, audio clips, data, information, illustrations, charts, indices, reports, data, HTML code and screens, the selection and arrangement thereof, and all software on this Site is owned by or licensed to Simone Perele, its affiliates, partners or licensors, and is subject to protection and international intellectual property laws, including, but not limited to, rights in the nature of patent rights, copyrights, trade secrets, trade names, trademarks, service marks, moral rights, know-how and any other similar rights recognized under laws or international conventions in any country or jurisdiction in the world.

Trademarks

The trademarks, logos, and service marks displayed on the Site (collectively, the "Trademarks") are the registered and unregistered marks of Simone Perele, its affiliates, partners or licensors, are protected and international trademark laws.
Permission is granted to electronically copy and to print in hard copy portions of us.simone-perele.com for the sole purpose of placing an order on the Site or using it as a personal shopping resource. Any other use of materials on the Site, including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance, is strictly prohibited without the prior written permission of Simone Perele.

Submissions

You agree that any and all comments, messages, postings, data, suggestions, creative ideas, designs, concepts, product suggestions and other items or materials disclosed, submitted or offered to Simone Perele through or in connection with this Site ("Submissions"), including, but not limited to, survey responses, shall be treated as non-confidential and not proprietary and shall become, and remain, Simone Perele property. Such disclosure, submission or offer of any Submission shall constitute an assignment to Simone Perele of all rights, title, and interests in all copyrights and other rights in the Submission.

Simone Perele is, and shall be, under no obligation

(i) to maintain any Submission in confidence;

(ii) to pay to anyone any compensation for or in connection with the use of any Submission; or (iii) to respond to any Submission. You represent and warrant that no Submission by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making any Submission through, in connection with or related to this Site, you agree that Simone Perele has the right (but not the obligation) to copy, publish, distribute or use such Submission, or any part or parts thereof, for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person.

Simone Perele does not, cannot and does not agree to consider or review every Submission, and is not liable or responsible for the content of any material posted on this Site by users. You agree not to upload, post, distribute or otherwise publish on this Site any material that

(i) is libelous, defamatory, obscene, abusive, pornographic, threatening or an invasion of privacy;

(ii) infringes the intellectual property rights, including, but not limited to, any copyright, patent, trade secret or trademarks, of any person or entity;

(iii) is illegal in any way or advocates illegal activity; or (iv) advertises or solicits funds, goods or services. You are and shall remain solely responsible for the content of any Submission you make.

Third party links

Simone Perele does not have any responsibility for the content of any other websites linked to or from the Site, including our affiliates’ websites. Links appearing on the Site are for convenience only and are not an endorsement by Simone Perele, its affiliates or partners of any other party or website. All use of, or reliance on, third parties’ websites, content, services and products is at your own risk. Simone Perele does not endorse and does not take any responsibility for any content, advertising, products or services made available on or through such third parties’ websites. You should carefully review the terms and conditions and privacy policies of all websites that you visit.

Medical disclaimer

The statements and products available at the Simone Perele online store are not intended to diagnose, treat, cure or prevent any condition or disease. Use of this Site is not meant to serve as a substitute for professional medical advice: this Site is solely an online store for specialty intimate apparel products.

Limitations of liabilty

THE SITE IS PRESENTED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (A) INTERRUPTION OF BUSINESS; (B) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (C) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (D) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OTHER WEBSITE LINKS ON THE SITE; (E) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEB SITES; (F) ANY INACCURACIES OR OMISSIONS IN CONTENT; (G) THE USE OF ANY PRODUCTS OR SERVICES OBTAINED ON OR THROUGH THE SITE; OR (H) ANY OTHER MATTER RELATING TO THE SITE.

FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL LIABILITY OF MERCHANT TO YOU FOR ALL LOSS OR DAMAGE EXCEED ONE HUNDRED DOLLARS ($100.00).

Indemnification

You agree to indemnify and hold harmless, and at Simone Perele’s option, defend Simone Perele, its affiliates, and its officers, directors, partners, members, managers, shareholders, employees, agents, representatives, partners or licensors for any loss, damages or costs, including reasonable attorney's fees relating to and resulting from (a) any breach of these Terms and Conditions; and (b) any use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on the Site’s infrastructure.

Representations and warranties

You represent, warrant and covenant that (a) you have the power and authority to enter into this agreement; (b) you are at least eighteen (18) years old; and (c) your use of the Site will comply with Terms and Conditions.

Simone Loyalty Rewards - Terms

DEFINITIONS

“Anniversary” means the exact date that a Member joined – recurring every year.

“Day” means a 24 hour period ending at 11.59pm AEDT

“Effective Date” means 1st June 2023.

“Join Date” means the date a Member joins the Simone Loyalty Rewards Program.

“Member” means individuals who sign up to the Simone Loyalty Rewards Program.

“Member Emails” means emails that are sent from Simone Pérèle to a Member including emails about the individual’s membership, the Simone Loyalty Rewards Program, special offers, discounts, competitions and events.

“Member Profile” means the personal details of the Member.

“Member Terms and Conditions" means these terms and conditions as amended from time to time.

“Rewards” means rewards or other benefits given to Members as a consequence of purchasing behaviors, incentives and/or promotions.

“Simone Pérèle '' means Simon Perele  Pty Ltd ABN 87 007 320 461, its related entities and its authorised representatives.

“Simone Loyalty Rewards Program” means the loyalty program operated by Simone Pérèle providing Members with access to Rewards in accordance with these Member Terms and Conditions.

“Spend Balance” means a Member’s net cumulative spend (i.e. after all discounts, returns etc have been applied) on Valid Purchases whilst they are a member of a tier within 12 months.

“Technical Issues” means the technical malfunction of any telephone network, connection or lines, computer on line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site.

“Valid Purchases” means all purchases except gift cards, delivery costs, and selected merchandise which Simone Pérèle determines will not be eligible to earn Rewards. Any purchases which are returned will not constitute Valid Purchases.

“Website” refers to the Simone Pérèle website www.simone-perele.com.au where details of the Simone Loyalty Rewards Program (including the most up to date Terms and Conditions) can be found and where Members can monitor their Member status and Member Profile.

GENERAL

These Member Terms and Conditions, the operation of the Simone Loyalty Rewards Program, and any promotional activity and loyalty transactions that arise as a consequence of the Simone Loyalty Rewards Program are subject to the provisions of the Simone Pérèle Returns Policy, Privacy Policy and Competition Terms (as amended from time to time).

Individuals who join the Simone Loyalty Rewards Program agree to be bound by these Member Terms and Conditions.

The Member Terms and Conditions may be modified at any time without prior notification by Simone Pérèle in its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.

Simone Pérèle will not accept any liability for any Member Email that is misdirected, lost or not received.

Simone Pérèle will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the Simone Loyalty Rewards Program.

Simone Pérèle may collect personal information from Members for the purpose of facilitating the Simone Loyalty Rewards Program. Personal information will be handled in accordance with the Simone Pérèle Privacy Policy - https://www.simone-perele.com.au/terms-and-conditions.

Members’ personal information will not be shared, sold, rented or disclosed other than as described in the Privacy Policy. Members’ personal information will be stored on secure servers in controlled facilities within Australia and overseas, we take all reasonable steps to ensure Members’ personal information is secure at all times and cannot be accessed, used or disclosed by any unauthorised persons.

The security of personal information sent to us by electronic means or by post cannot be guaranteed, we cannot accept responsibility for misuse, loss or unauthorised access to Members’ personal information where the security of information is not within our control. If you suspect any misuse or loss of Members’ personal information, please contact Simone Pérèle immediately.

Members acknowledge and agree that if Members’ personal information is accessed overseas we are not obliged to take reasonable steps to ensure overseas recipients comply with the provisions of the Privacy Act 1988 and the Australian Privacy Principles which are contained in Schedule 1 of the Privacy Act 1988.

Simone Pérèle reserves the right to cancel, terminate, modify or suspend the Simone Loyalty Rewards Program at its election, to reset Spend Balances at any time and without notice. Without limitation to the foregoing rights, Simone Pérèle reserves the right to transfer Members to such other loyalty program owned, operated, managed or administered by Simone Pérèle, its ‘related bodies corporates’ or ‘associated entities’ as those terms are defined in Corporations Act 2001 (Cth).

Simone Pérèle may, at any time and in its absolute discretion cancel, terminate, modify or suspend membership of the Simone Rewards Program or any aspect of it if Simone Pérèle believes that a Member has engaged in fraudulent or unlawful activity or failed to comply with these Terms and Conditions.

Simone Pérèle may, at any time and in its absolute discretion, require a Member to provide to Simone Pérèle proof of identification (in a form requested by Simone Pérèle) for Simone Pérèle to verify the authenticity of a Member’s membership and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in termination of a Member’s involvement in the Simone Rewards Program.

Subject to a Member’s rights under the Australian Consumer Law, Simone Pérèle will not be liable for any loss or damage whatsoever suffered by any person as a result of the cancellation, termination, modification or suspension of the Simone Rewards Program or any aspect of it, the payout of any Rewards, the resetting of any Spend Balances.

Simone Pérèle will not be liable for any tax liability incurred by a Member in connection with the Simone Rewards Program, including that incurred in the provision and/or utilisation of Rewards.

These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website Terms and Conditions and other relevant Simone Pérèle policies and or terms and conditions.

Simone Pérèle’s decision in relation to all matters arising in relation to the Simone Loyalty Rewards Program is final and binding.

Any failure or delay by Simone Pérèle in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Simone Pérèle must be in writing and signed by an authorised officer of Simone Pérèle. Nothing in these Member Terms and Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Member Terms and Conditions.

These Terms and Conditions are governed by the laws of Victoria.

MEMBERSHIP

Membership of the Simone Loyalty Rewards Program is open to individuals ONLY with a unique email address.

An individual becomes a Member at the Sign up Date.

An individual is deemed to be a Member when they sign up in store or online during a transaction and/or earn or redeem Rewards.

When joining in-store, a sales consultant will record the individual’s full name, email, mobile number, postal address, and birthday at the register. Other details may be optionally recorded. It is the Member’s responsibility to ensure their Member Profile is up to date including their full name, email, mobile number, birthday, and postal address. If a Member has not provided or updated Simone Pérèle with correct details, Simone Pérèle may not be able to contact the Member about their membership, Rewards, special offers or entry to competitions. Rewards can only be allocated via a unique email address. If a member is having issues updating their details contact the Customer Service team via phone number: 1800 PERELE (1800 737 353)or email: support@simone-perele.com.au

Applications may also be completed online by following the prompts in the membership popup and sign up page.

Upon joining the Simone Loyalty Rewards Program, a Member will be allocated to a Simone Loyalty Rewards Program status tier on the basis of the transaction spend that qualified them to apply for membership. 

At any time, Members may only have one account to the Simone Loyalty Rewards Program per unique email.

Members may not transfer their account or Rewards to another person.

Simone Pérèle reserves the right to modify, refuse or terminate a Member’s account to the Simone Loyalty Rewards Program without notice or reason and at its absolute discretion.

A Member may end their membership at any time by contacting the Simone Pérèle Support Team on 1800 PERELE (1800 737 353) and by email to support@simone-perele.com.au

By joining the Simone Rewards Program, an individual consents to Simone Pérèle contacting them to provide them with consumer or marketing information and notifying them of Rewards or other products and special offers.

EARNING REWARDS

The Simone Loyalty Rewards Program operates by attributing different Rewards (as nominated by Simone Pérèle from time to time) to the various tiers of the Simone Loyalty Rewards Program.

Members are allocated to tiers on the basis of their Spend Balance since their anniversary.

Spend Balances are not transferable.

When a Member completes a transaction and identifies themselves in-store and online, the net amount of the Valid Purchase is added to their Spend Balance approximately up ‘2’ business days after the transaction is made.

When a Member completes a transaction online via www.simone-perele.com.au and identifies themselves by logging into their online Member account, the net amount of the Valid Purchase is added to their Spend Balance approximately up to ‘2’ business days after the order is dispatched, not at the time of order placement.

Where a Valid Purchase is made in store and online, Rewards will be loaded onto the Member’s Account approximately up to ‘2’ business days after the Valid Purchase is made.

The currency in which Rewards are earned will be in AUD.

Simone Pérèle will notify the Member via email when the Member is entitled to a Reward or changes to a different tier in the Simone Rewards Program. If a Member unsubscribes from Simone Pérèle Member Emails their Rewards balance will be viewable by going into store and asking for their rewards balance, or contacting support to ask.

Simone Pérèle reserves the right to withdraw, cancel or vary the Rewards without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or to which the Member is not entitled or Rewards earned fraudulently.

Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.

Rewards cannot be earned using other Rewards as part of the transaction.

If a Membership is terminated from the Simone Loyalty Rewards Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.

When a Member returns a purchase in-store or via post, the net amount of the transaction will be deducted from the Member's Spend Balance and the Reward that was previously awarded will be adjusted or reversed.

If an online order is cancelled, Simone Pérèle may adjust or reverse Rewards that were previously awarded to a Member in that transaction.

Tier rewards status resets annually every anniversary date of when you joined, where you will revert to the previous tier for the next 12 months unless spend to the qualifying amount to reach the next tier.

TIERS AND ASSOCIATED REWARDS 

Members are allocated to tiers on the basis of their Spend Balance (a Member's 'status') in the following manner:

Platinum Member Status: Members whose Spend Balance is $1500 or more, including GST, within a 12 month period from the Anniversary Date.

Gold Member Status: Members whose Spend Balance is $500 - $1499, including GST, within a 12 month period from the Anniversary Date.

Silver Member Status: Members whose Spend Balance is $250 - $499, including GST, within a 12 month period from the Anniversary Date.

Bronze Status: Members whose Spend Balance is $249 or less, including GST, within a 12 month period from the Anniversary Date.

A Member may move at any time to a higher tier in the Simone Loyalty Rewards Program when that Member’s Spend Balance qualifies them to move to the higher tier.

Any Members who were Members prior to the Effective Join Date will be allocated to a Simone Loyalty Rewards Program tier on the basis of the Member's Spend Balance for the period being twelve (12) months prior to the Effective Date and deemed to accept the Member Terms and Conditions on and from the Effective Date.

On each Member’s Anniversary, a Member’s status will be determined by the Member’s Spend Balance and the Member will, depending on the Member’s Spend Balance, either retain their Member Status or be moved down to a previous tier. The Member’s status will then remain in that tier until the next Anniversary date unless the Member’s Spend Balance qualifies the Member to move to a higher tier.

All Valid Purchases will contribute to a Member’s Spend Balance.

BRONZE STATUS: $0-$249 INC GST

Members with ‘BRONZE STATUS’ ’are eligible to receive the following Rewards:

All Bronze status Rewards, which expire 30 Days after issue unless otherwise indicated.

$10 Welcome Reward for the first transaction.

$10 ‘Birthday Reward’: $10 Birthday Reward is issued once every 12 months, on the first week of the Member’s birthday month (the Member must have entered a valid date of birth in the relevant section of their Member Profile a minimum of ‘14’ days prior to their birth month in order to receive this Reward). The Birthday Reward expires 30 Days after date of issue.

Birthday rewards will be sent as a unique code via email and can be used online or visiting one of our Simone Perele stores excluding David Jones, Myer or The Iconic.

Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails.

Eligible for invitations to in-store events.

SILVER STATUS: $250 - $499 INC GST

Members with ‘SILVER STATUS’ ’are eligible to receive the following Rewards:

All Silver status Rewards, which expire 30 Days after issue unless otherwise indicated.

$10 Welcome Reward for the first transaction.

Members must spend between $250 and $499 in total in one Day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 First Transaction Reward. Reward expires 30 Days after date of issue.

$30 ‘Tier Welcome Reward’ issued to the Member changes to a Silver Member status tier (spend level $250-$499), which expires 30 Days after date of issue.

$30 ‘Birthday Reward’: $30 Birthday Reward is issued once every 12 months, on the first week of the Member’s birthday month (the Member must have entered a valid date of birth in the relevant section of their Member Profile a minimum of ‘14’ days prior to their birth month in order to receive this Reward). The Birthday Reward expires 30 Days after date of issue.

Birthday rewards will be sent as a unique code via email and can be used online or visiting one of our Simone Perele stores excluding David Jones, Myer or The Iconic.

Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails.

Eligible for invitations to in-store events.

GOLD STATUS: $500 - $1499 INC GST

Members with ‘GOLD STATUS’ ’are eligible to receive the following Rewards:

All Gold status Rewards, which expire 30 Days after issue unless otherwise indicated.

$10 Welcome Reward for the first transaction.

Members must spend between $500 and $1499 in total in one Day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 First Transaction Reward. Reward expires 30 Days after date of issue.

$50 ‘Tier Welcome Reward’ issued to the Member changes to a Gold Member status tier (spend level $250-$499), which expires 30 Days after date of issue.

$50 ‘Birthday Reward’: $50 Birthday Reward is issued once every 12 months,  on the first week of the Member’s birthday month (the Member must have entered a valid date of birth in the relevant section of their Member Profile a minimum of ‘14’ days prior to their birth month in order to receive this Reward). The Birthday Reward expires 30 Days after date of issue.

Birthday rewards will be sent as a unique code via email and can be used online or visiting one of our Simone Perele stores excluding David Jones, Myer or The Iconic.

Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails.

Eligible for invitations to in-store events.

PLATINUM STATUS: $1500+ INC GST

Members with ‘PLATINUM STATUS’ ’are eligible to receive the following Rewards:

$10 Welcome Reward for the first transaction.

Members must spend over $1500 in total in one Day on a Valid Purchase after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 First Transaction Reward. Reward expires 30 Days after date of issue.

$50 ‘Welcome Reward’: issued every time the Member changes tier to Platinum Member status which expires 30 Days after date of issue.

Free Set to the value of $180 on the Member’s birthday month. The Member will receive an email during the first week of the Member’s birthday month with a voucher code of $180 to be redeemed online or via Simone Perele Store. (the Member must have entered a valid date of birth in the relevant section of their Member Profile a minimum of ‘14’ days prior to their birth month in order to receive this Reward). 

Birthday rewards will be sent as a unique code via email and can be used online or visiting one of our Simone Perele stores excluding David Jones, Myer or The Iconic.

Exclusive Previews: access to the latest collections, promotions and sales offers via Member Emails.

Invitations to select collection launches and store openings where eligible.

Eligible for invitations to in store events.

After hours shopping experience for the Member and 5 guests, up to two times per year. Members will need to contact our customer support team who will organise the after-hours event.

REDEMPTION OF REWARDS

Rewards can only be redeemed at Simone Pérèle stores in Australia and on the Website: www.simone-perele.com.au. Stores include Flagship stores and Outlet Stores (sometimes referred to as Simone Perele Direct).

Rewards cannot be redeemed in Simone Pérèle at David Jones, Myer or The Iconic.

Simone Rewards are not available in New Zealand.

To redeem any applicable Reward when transacting online on the Website, a Member must ensure they are logged into a valid account.

When redeeming any applicable Reward, the Reward will be applied proportionally across each item purchased, based on the percentage each item's represents of the Members total purchase. This will mean that the Reward will not be split equally across all items.

Rewards cannot be redeemed in conjunction with any another other offer - unless otherwise indicated.

Rewards cannot be redeemed against purchases of gift vouchers or postage

All Rewards have an expiry date of ‘30 days’ days as indicated by the Rewards in each tier at which point they will no longer be available for redemption. Simone Pérèle reserves the right to change the expiry date of any Reward at any time without notice.

Simone Pérèle will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.

Rewards can only be redeemed once and cannot be extended outside of the 30 days.

Simone Pérèle reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.

Returns: If a customer wishes to return a purchase for reasons other than the goods are faulty or misdescribed, please refer to our Returns Policy Terms & Conditions as stated above on this page.

Simone Rewards are not redeemable or exchangeable for cash, currency or credit.

Any Rewards voucher code redeemed or utilised during the purchase will be forfeited and any Reward that may otherwise have been obtained (such as being promoted to a higher tier) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance. This may result in the Member having a negative Spend Balance.

REDEMPTION OF SPECIAL OFFERS & PROMOTIONS

Rewards and promotional codes can only be redeemed at Simone Pérèle stores in Australia and on the Website: www.simone-perele.com.au.

All conditions of the promotion must be met. Offer qualifiers can change at any time based on units per order or spend thresholds.

Discount offers or sale periods can end at any time prior to original end date at the discretion of Simone Perele.

Offers and promotions cannot be used in conjunction with any other offer.

A code is valid for one transaction only on orders within Australia. Codes are valid only for the period specified. We reserve the right to withdraw or cancel promotional codes for any reason at any time. Promotional codes are and remain at all times, the property of Simone Perele Pty Ltd. For any queries please call customer service 1800 737 353.

Your free shipping offer is valid for one transaction only on orders delivered within Australia. Free shipping offers are valid only for the period specified. We reserve the right to withdraw or cancel promotional offers for any reason at any time. For any queries please call customer service 1800 737 353.

Sale periods are for the duration stated. No extension or rain checks will be made. Any exceptions are made at the discretion of Simone Perele Pty Ltd

Privacy Policy

To view our Privacy Policy (click here)

Accessibility

Simone Perele strives to ensure that its online services are accessible to people with disabilities. Simone Perele has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.

To read our full accessibility statement, please click here.

To enable the accessibility menu, please click on Accessibility link in the footer menu of the website.

Address and communications

For any questions or concerns, please send an e-mail to support@simone-perele.com.au or write to us at the following address:
Simone Perele, Inc.
Attention: Customer Service
263 Brunswick Road, Brunswick VIC 3056

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